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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine required information relating to uncommon part
   • Available information on required uncommon part is gathered, documented and confirmed with customer
   • Original host for part is determined from available information
2. Identify and record details of part
   • Parts index system for host is identified and accessed
   • Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
   • Clarification regarding potential match is sought from supplier as required
   • Identifying details of part are documented and processed
3. Supply or order part
   • Part is supplied to customer or ordered if not in stock according to workplace procedures
   • Workplace documentation, including customer records, is processed according to workplace procedures
4. Determine required information relating to uncommon part
   • Available information on required uncommon part is gathered, documented and confirmed with customer
   • Original host for part is determined from available information
5. Identify and record details of part
   • Parts index system for host is identified and accessed
   • Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
   • Clarification regarding potential match is sought from supplier as required
   • Identifying details of part are documented and processed
6. Supply or order part
   • Part is supplied to customer or ordered if not in stock according to workplace procedures
   • Workplace documentation, including customer records, is processed according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Uncommon must include:

parts or products that are: difficult to match vintage or obsolete not original.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:

identify and match one uncommon automotive part from the following categories for three different customers:

vintage part

obsolete part

non-original part.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

information gathering techniques, including:

active listening and questioning

effective face-to-face and telephone customer service

common automotive terminology

identification and function of automotive vehicle systems

application and operation of automotive parts index systems, including:

catalogues

microfiche

computer databases

key legal requirements relating to supplying uncommon automotive parts, including obligations under Australian Consumer Law (ACL).

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